In autumn winter period when the temperature drops to 8 degrees and below, and stays at this level for more than five days in a row, local governments announce Start heating season.

Unfortunately, it is rare that a service provider has clearly regulated heating system.
When the temperature in the apartment differs little from the temperature outside the window, or vice versa, the radiators are hot and even open windows do not really help, you should not sit idly by. Guided by SNiPom(Health Codes and Regulations), please refer to utility workers with a claim.

Heating standard

To defend your own interests and pay for quality, not numbers on your receipt, check out the existing standards permissible and for the period heating season:

• 25 degrees in showers And bathrooms rooms, since cold and high temperatures negatively affect human health. However, it is also possible 18 , And 26 degrees by extreme normal values. The same regulations are established for rooms that combine a toilet and a bathroom;
• norm for residential premises - 20 — 22 degrees, allowable range from 18 before 24 degrees;
• V toilet And kitchen lower limit of normal - 18 degrees, upper - 26 degrees;
• V rooms located at the corners of buildings - from 20 degrees;
• on the staircases allowed temperature from 14 before 20 degrees;
• cellars And attics - 4 degrees of heat.

Important: at the request of the customer-developer, flights of stairs may not be heated if the apartments have heat supply systems. The same applies to areas with favorable climatic conditions, where winter temperatures do not fall below five degrees. ( SNiP 41-01-2003 “Heating, ventilation and air conditioning”).

Families with children should take into account that for the healthy development of the child there must be at least 21 degrees, for newborns - from 24 degrees and higher. If necessary, you can increase the temperature using autonomous heaters.

But, if the heating season has arrived, and when you come home, you take off your fur coat and put on a sheepskin coat and felt boots - measure room temperature.

How to take measurements correctly?

First of all, be patient and have a thermometer. In each room at intervals of 60 minutes, the temperature should be measured at an altitude of one and a half meters from the floor and in meter from external wall rooms. Be sure to make Act measurements taken in 2 copies.

It should be noted that, according to Government Decree No. 354, at night the deviation can be up to three degrees from normal, and in the daytime - from five o'clock in the morning until twelve nights, it is prohibited to lower the temperature below the maximum permissible values.

Minimum 18 degrees for residential and 20 for residential corner rooms, in other rooms - in accordance with the standards. Exceeding the maximum permitted temperature is allowed no more than on 4 degrees.

Advice: If an accident occurs on the heating main, the heat supply to the apartments should not be interrupted for more than 16 hours. During the month, the total number of hours without heating should not be more than 24.

In case of violation temperature regime costs cooperate with neighbors and take measurements throughout the heating riser. The performance of several apartments will be a compelling argument for recalculating the cost of heating.

When the drafted act falls into the hands of representatives of housing and communal services, an appointment will be made examination quality. Utility workers will form a commission and take measurements on one's own.

Since it is not in their interests to recalculate for a service that does not comply regulations, it may turn out that on the day the commission arrives, your apartment will look like a tropical paradise.

In this case, the one signed by the neighbors will come in handy. Act. The possibility cannot be excluded judicial conflict resolution.

Be sure to check the certificate of the device with which the commission will take measurements, its registration and verification. The instrument error should not exceed the parameter in 0,1 degrees. The commission's actions must be consistent “Control method” GOST 30494-96, paragraph 4:

• measurements are taken at outside temperature air no higher than 5 degrees;
• in clear weather during daylight hours, measurements are not carried out;
• during manual measurements temperature is recorded at least three times at intervals of 5 minutes;
• in automatic mode, indicators are taken within 2 hours;
• the average measurement value is taken as the final value temperature.

When fixing the supply of services poor quality, to restore the standard temperature regime is allocated no more than seven calendar days.

Note: in case of deviation of the maximum permissible parameters, the recalculation for heating is 0,15% from the cost of the service for each degree of deviation of the billing period.

It may happen that the heat supply to the apartment is in accordance with the calculated standards, but more comfortable this doesn't make it any better. In this case, it is worth paying attention to the thermal contour of the housing - everything that, one way or another, borders the outer perimeter of the premises.

How to achieve optimal temperature in the apartment?

First of all, make sure that the windows and doors reliably connected to the walls. Even small cracks help cool rooms. If the joints leaky, insulate using any available means, including cotton wool and tape.

Owners of modern split systems You just need to set a certain temperature parameter, and smart technology will provide a comfortable mode.

If the thermal circuit hermetically sealed, and boiler room operators conscientiously perform their duties, timely ventilation will save you from stuffiness. This way the temperature will drop and the rooms will be filled with fresh air.

For lack of anything better, you can use either gas. True, you will have to bring the temperature up to normal at your own expense, in addition to the heating bill.

Now on sale thermostats, the principle of operation of which is similar to the algorithm of split systems, but the regulator is connected to the main coolant. Third party resources such as electricity, are not used

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The amount in payment receipts increases quarterly, especially during a crisis period for the country. But at the same time the quality utilities leaves much to be desired. Difficult times come for tenants when the heating is turned off. In such a situation, management companies responsible for providing hot water supply to apartment buildings often work in bad faith and try to evade responsibility.

Temperature standards

Of course, a lot depends on the preferences of the residents - some like it colder and are content with a low temperature of 18° C, others prefer cozy warmth and 24-25° C instead of thick sweaters and socks. But you need to know what temperature should be in our apartment according to legislation , since not only the health and well-being of the family, but also the budget depends on this.

The standard temperature in the apartment is contained in “ GOST R 51617-2000. Housing and communal services. Are common technical specifications “. Here are the values ​​needed for the calculation maximum power heating devices. Staircases in residential buildings should have a temperature of 14-20 ° C. This is a space that residents use for a short time, no more than an hour, and are dressed in outerwear.

In the inter-apartment corridors, as well as in the lobbies, the temperature is 16-22° C. In hallways, living rooms and kitchens with gas or electric stoves, the temperature is 18-25° C. These premises are intended for permanent residence(that is, more than 4 hours). The most heat 24° C – valid for calculations in the bathroom. The norm is also regulated Sanitary rules and SanPiN.

Medical standards for temperature conditions in residential premises

A little about what the optimal temperature should be in a house according to medical recommendations. The norm in residential premises is 22° C. This temperature provides high thermal comfort with an air humidity of 30%. If room temperature higher, it can cause irritation of the respiratory tract, the appearance of mucus, and increased susceptibility to bacteria and viruses in the nose and throat. The only exception is the bathroom, where water vapor rises and even higher temperatures do not pose a health risk.

When the child is at home, the temperature in the apartment should be raised by at least 1 degree, and in the bathroom or other room where he bathes, up to 28 degrees. In adult bedrooms, the temperature can be slightly cooler than in the living room - around 20° C. This indicator guarantees deeper sleep and, therefore, better rest.

Heat rate control

In order to maintain the above recommendations and to minimize heating costs, it is necessary to properly control heat standards, taking care of the thermal insulation of the house. Window and door frames need to be sealed. In the room, do not cover radiators, do not paint them with a thick layer of paint, and do not hang thick window curtains over them (heaters are usually installed under windows). Place furniture and equipment at a minimum distance of 1 meter from radiators.

Temperature graph of the heating system in separate rooms It is recommended to regulate using manual or electronic thermostats. When installed even on an old heater, the electronic head can be adjusted to a temperature of up to 0.5 degrees, and programmed thermal power for a whole week, taking into account the time of day and habits of local residents.

Modern thermostats will also adjust heating output according to external conditions– warming or cooling outside, sunlight, etc. You don’t need to turn off the heat completely, all you have to do is lower the temperature, for example by setting the economy mode to 15° C. Lowering the temperature even by 1° C increases savings heat by 5-7.5%.

Factors affecting temperature

The temperature readings in the apartment are influenced by many factors, primarily external. They fluctuate due to the following conditions:

• heating off;
• climatic features of the place;
• change of seasons;
• individual characteristics of individual apartments.

The heating temperature schedule also depends on the place where the property owners live. For example, in northern latitude it will be different from the southern climate. The influence of factors such as Atmosphere pressure and outdoor air humidity also affect the normal value of the heating system in any month.

When the seasons change, the microclimate in living rooms also varies. For example, in the winter months the temperature will be lower, and in the hot season it will be higher. When in the spring they stop supplying heat to the radiators, following the shutdown schedule, the temperature in the apartment also drops. For mid latitudes optimal value in winter - about 22 degrees, and in summer - 25 degrees. Although at first glance the difference of three degrees is insignificant, it affects the well-being of everyone living in an apartment or private building.

Regulating the indoor climate

When heating outages occur, the temperature in the apartment must be controlled for the comfort of all citizens living in it. There are people who feel comfortable and well during the hot months; they do not need to install climate control equipment. Also, some people constantly ventilate their rooms during the winter cold. But all the requirements of the average person are reflected by the current standards for any heat supply company that has a central shutdown schedule for heating appliances. After all, hypothermia, like overheating, has a negative effect on human health.

Among other things, norms also depend on gender. Women require higher temperatures than men. You need to be extremely careful about the temperature conditions in the apartment where children live. They cannot yet regulate their temperature, so they are susceptible to overheating and freezing faster than adults. Consequently thermal norm for them it should be stable and be about 22 degrees.

In accordance with current sanitary standards, central temperature control systems must maintain values ​​of no less than and no more than 22 degrees, and all deviations from this value have a bad effect on well-being.

For supporting normal temperature some conditions must be met. Previously, the temperature was regulated using radiators, and in order to warm the room more, they used additional heat sources - various electric heaters, convectors, etc. To cool the room, they opened transoms and windows, thus solving the problem.

Today, scientific progress has made it possible to choose any climate control equipment that will provide comfortable conditions in apartments. For example, modern air conditioners not only cool air flows coming from the street, but are also equipped with a heating function. They also have dehumidification functions when the room is too humid, and purify the air from harmful compounds.

Current sanitary standards do not set the temperature of radiators. It is only important that the temperature in the home corresponds to certain indicators, which is influenced by differences in climatic conditions of the corresponding region. Indicators in the winter months should not be lower than 20 degrees. If this value is less, then the services of the heat supply organization are of poor quality.

In this case, property owners need:

• seek to eliminate poor performance in the provision of public services;
• demand from the management company when the heating is turned off unscheduled;
• carefully seal all cracks in windows and doors;
• buy additional equipment for heating the room;
• install autonomous heating appliances.

How to increase or decrease the temperature

By GOST the minimum indicator in the apartment should correspond to 15 degrees. With such a value, although life is quite difficult and uncomfortable, management companies believe that all standards are met. Because of this, the population independently regulates the temperature regime, and when cold weather sets in or mass heating outages occur, double-glazed windows are installed or the windows are sealed. At worst, they turn on electric heaters or convectors.

What to do when the constant temperature in the home reaches 28 degrees, which happens when the batteries are too hot. The highest value in the standard is 24 degrees, to which an error of 4 degrees is added. When thermostats are installed on the radiator, there are no questions, you just need to adjust it to the required number.

When there are no such devices on the battery, it is not very convenient to constantly open the windows due to drafts in the room. If the apartment has Small child, then such actions are not a way out of the situation; this is completely contraindicated for older people. To correct the situation you can:

• turn on the tap in front of the radiator;
• install an air recuperator.

By closing the ball valve in front of the battery, you will reduce the amount hot water which is served. The recuperator will allow air flows to circulate correctly, and the air flow will enter the home already warmed up.

Optimal temperature during the heating season

It is clear from the above that the comfortable value in the apartment is established SNIP at 20-22 degrees. Possible indicators are defined within the range of 18-26 degrees, in accordance with the purpose of the housing. Kitchen, living rooms and bathrooms have different standards. The errors correspond to 3 degrees of decrease and 4 degrees of increase in indicators. Unfortunately, according to current legislation, when it is 15 degrees above zero in an apartment, claims cannot be made against management companies. Also at a temperature of 30 degrees, when in winter the batteries heat up to their maximum. Here, as they say, if you want to live, know how to move around and contact the relevant authorities.

Responsibility of utilities for violations of standards

According to the law, tenants and homeowners have the right to apply for recalculation to management companies, which are obliged to reduce by 0.15 percent for each hour of violation of standards. If you do the math, for 28 days of improper provision of the service, the payment is reduced by up to 90 percent. Naturally, utility services themselves will not perform such a recalculation, so you will have to turn to the courts.

There are many cases where residents apartment buildings sued utility companies for money not provided in full or poor quality services. For example, three years ago, a Perm resident managed to recover 136 thousand rubles from the management company for violating their obligations to provide heat to the apartment. Therefore, you should defend your rights and contact.

Conclusion

Must provide temperature in accordance with current standards and regulations Management Company at your place of residence. As a result, if cases of non-compliance with the quality of heating services are identified, this organization must be reported and, if required, a report must be drawn up.

If it comes to a private residential building, then it is necessary to control the supplied heating devices, increasing the efficiency of the batteries or using modern efficient devices.

Real temperature measurement

A comfortable microclimate in an apartment depends on several parameters, including air temperature. According to scientific calculations, it should be from +20 to +25 degrees Celsius. But for each person there are their own values ​​that are optimal for comfortable living. Of course, the temperature depends on many nuances. In winter, this question becomes more relevant than ever, and residents of high-rise buildings immediately ask themselves: what should be the temperature of the radiators and air in the rooms?

Factors affecting temperature

First of all, you should consider external factors, which affect the temperature in the apartment. It may differ:

• Due to common climatic features terrain.
• Due to the change of season.
• Due to the characteristics of each room.

Climatic subtleties

The normal temperature regime in a building varies depending on the specific area. For example, it will be different in southern and northern regions, as well as in eastern and western ones. The combination of factors such as atmospheric pressure and air humidity outside also influences the determination of indoor temperature standards.

Depending on the change of season, the microclimate in the apartment may also differ. For example, in winter the temperature will not be very high, but in summer time year will increase significantly. For the European climate, the most acceptable temperature in the cold season is considered to be on average +22 degrees, and in the hot season - +25 degrees Celsius. This difference may seem small, but with consistent exposure it makes a difference.

Human factor

The main purpose of regulating the temperature in an apartment is to create the greatest comfort for the people living there. Some people feel fine in the heat without even thinking about purchasing an air conditioner. And some people constantly open the windows even in severe frost. But we must not forget that human needs do not always correspond to established temperature standards. Hypothermia, as well as excessive overheating of the room, can have an extremely adverse effect on the well-being of people living in the apartment.

It is also worth considering the difference in temperature standards for males and females. It may differ by several degrees, since women are more thermophilic than men. Special attention must be given to the apartment in which a small child lives. His body's thermoregulation has not yet developed, and he quickly overheats and freezes. Therefore, the temperature in the room for children should be stable, averaging +22 degrees.

Room temperature

Table of acceptable standards

Depending on the purpose of the room, the established temperature norm also changes:

• Rooms for rest and sleep. Optimal temperature is +18 degrees. It is she who will relieve insomnia and poor health.
• Kitchen. This room involves the use of equipment that emits heat - microwave oven, electric kettle, oven etc. Therefore, too high an air temperature is inappropriate here.
• Bathroom. Here the temperature should be within +25 degrees, since the humidity in this room is much higher than in other rooms, and people in it are usually undressed. At low temperatures, dampness and discomfort will immediately be felt.
• Children's room. The temperature in this room can fluctuate and depends on the age of the child. For a newborn it should be +24 degrees, and for an older baby - +21–22.
• Living rooms and other rooms for maximum comfort should have a temperature within 19–21 degrees.

Do not forget that too large a temperature difference should not be observed between different rooms of the same apartment. Ideally, 2 degrees is acceptable so that when moving within the house a person does not feel this difference.

About well-being

Temperature regulator

Regardless of personal preference, one should adhere to temperature norm. This is especially true for hot summers and winters, when the temperature outside and in the apartment differs significantly. Otherwise, this can lead to overheating or severe hypothermia, and also cause cardiac problems.

Overheating of the body

The atmosphere in the room is too hot favorable conditions for the spread of various bacteria. As a result, residents become infected with infectious diseases.

Important! In extreme heat, a person loses moisture, the blood thickens, and the heart works harder, which can have bad consequences for people with cardiovascular problems.

In addition, dehydration due to too high heat levels leads to excessive sweating and the person loses moisture. And this leads to serious disturbances in water and electrolyte balance.

Hypothermia

Children shouldn't be cold

A similar process is possible in winter, when the temperature in the apartment sharply drops below +17 degrees due to poor-quality heating. In this case, the heat transfer from the body increases in the residents, and hypothermia occurs, which entails the occurrence of acute respiratory diseases and problems with the nervous system.

This is especially dangerous for young children. Therefore, you need to be careful to maintain the established temperature standards in the room.

Temperature regulation

According to current sanitary standards, the temperature in an apartment or house should not be more than +22 degrees, and any deviation can negatively affect well-being. What to do if your home has different indicators, and how to achieve the creation optimal microclimate for residents?

In the past, air temperature was regulated only by heating radiators. For additional heating, heating devices were used - as a rule, electric fireplaces, convectors with open incandescent coils, and others. In order to make the air in the room cooler, the windows were opened, and the problem was solved.

Modern technologies have provided man with big choice air conditioners and other devices that have functionality and provide comfort in the room. For example, the main function of split systems is not only cooling the air in the apartment, but also heating, dehumidification mode when too high humidity, ventilation, air purification and removal of foreign odors.

Regulator mount

If we talk about established sanitary standards, then the battery temperature is not standardized. The main thing is that the apartments have desired temperature air, which differs slightly across the country depending on the climatic conditions of each area. As a rule, in winter it should be at least +20 degrees Celsius. If this indicator is lower, it means that the home heating service is of poor quality.

The owner only has:

• Demand that deficiencies in the provision of heating services be eliminated.
• Request a recalculation.
• Quality insulation of your apartment.
• Purchase additional heating devices.
• Install heating system your apartment.

Conclusion

The organization providing services, that is, the housing office, management company, etc., must ensure the standard temperature in the apartment. Therefore, if poor-quality heating is detected, it is necessary to notify these organizations and, if necessary, draw up a report.

If we are talking about a private residential building, then we need to consider the effectiveness of the installed heating equipment, taking measures to increase efficiency heating device or changing the heating system.

What temperature should the apartment be in winter?

Interest in the temperature in a living room appears when people begin to feel uncomfortable.

The issue of comfort is not an idle one, because if the fact of a shortage of heat is confirmed, homeowners will not be able to pay heating bills in full, and utilities will receive an additional incentive to quickly eliminate the problem.

Regular angry calls to housing and communal services will not achieve anything - verbal complaints have no force. You need to act competently and diplomatically; you need to know exactly what the normal temperature in the apartment is during the heating season, take measurements correctly and know where to go and how. The article will go into all the intricacies of heating, as well as hot water supply and air exchange.

With the arrival of the first cold snap, chilled residents of apartment buildings are interested in the question: when does the heating season begin? The answer will depend only on the weather outside the window.

There are certain rules following which utility companies supply heat to apartments:

• In autumn, temperature measurements are taken over 10 days. And if throughout this period it remained below +8, it’s time to turn on the heating.
• If the temperature changes, when one day it can be +2°, and after a couple of days +10°, heating is not supplied.
• In spring, the decision to stop the heating season is made based on a five-day interval when the temperature was above +8 °C.

Also, don’t panic if you find out that your friends’ house is already getting warmer, but your radiators are still cold. By law, utility companies have ten days to supply heating to all high-rise buildings.

Temperature in the apartment in winter, legal norm

SNiP norms are the constitution for utilities. Violation of the standards that are prescribed there may result in administrative or even criminal liability for farm workers.

Air in the rooms. The range of temperatures that can legally be maintained in our apartments and be considered acceptable is quite wide:

• For residential premises, the permissible minimum is +18 °C. During the five-day period, when the thermometer drops below -31 °C, the norm will be +20 °C. (Night or day, it doesn’t matter).
• The minimum value is +20 °C in corner apartments. On a cold five-day period (below -31 °C) +22 °C.
• The kitchen must also be heated to at least +18 °C.
• The bathroom is warmer than the whole house + 25 °C.
• Separate toilet +18°C.
• Lobby, staircases and storage room, if any, +15 °C.
• Elevator +5 °C.

Overheating, or excessive heat supplied to apartments, is also not desirable. This not only leads to the fact that people are forced to open windows and swelter in the heat, but also steals their funds. After all, even if the consumer released heat onto the street by opening a window, he will be obliged to pay for it, since payment is made per cubic meter.

Batteries. What should be the temperature of the batteries in the apartment? There are also standards for the coolant in radiators (regulated in 2003).

The norms for supplying water to the batteries depend on the conditions outside and are valid only for the lower connection of the radiator pipes:

• When the air temperature outside is +5°, the supply should be +50°C, and the return should be 39°C.
• Outside the window 0° – in the supply + 65 °C, in the return 48 °C.
• Outside the window -5° – in the supply + 78 °C, in the return 56 °C.

If t in the batteries is below the established threshold by 3 °C during the day, and by 5 °C at night, then the payment must also be recalculated.

With single-pipe heating system The normal coolant temperature is always slightly higher than in a two-pipe system.

Hot water. During the cold season, an important factor is how hot the water is, really hot. By law, its temperature must be +60 – 75 °C . It is not only the feeling of comfort that is important here, because if the water does not reach 65 °C, bacteria that pose a danger to human health can easily live and multiply in it. Hot water doesn't go that far high-quality processing, as cold, precisely because it is supposed to be heated to 65 °.

Underheating also affects the finances of the owners. After all, the fee is charged based on consumption at a certain temperature, but if the water is even slightly below the norm, residents have to increase its consumption and pay more.

To measure the temperature of hot water, place a container in a bathtub or sink, place an alcohol thermometer in it, and start running hot water.

The measurement process takes place within 10 minutes.

If even during this time the temperature does not reach the level, this is a reason for investigation.

By the way, it may turn out that the heating plant is not to blame for the underheating of hot water. Sometimes a drop in temperature in taps is caused by the illegal installation of heated floors by one of the owners in the riser.

In most cities there is an emergency hotline, the dispatcher of which will help you contact heating networks, the management company, etc.

Air exchange rate

If in summer air exchange rates are a matter of air freshness and health, then in winter excessive air exchange can lead to large heat losses and hit the owner’s wallet.

• In a residential area with an area of ​​more than 20 m2, 1 person constantly staying inside is entitled to 30 m3 per hour.
• In rooms with an area of ​​less than 20 m2, - 20 m3 per person.
• In the kitchen equipped electric stove this is 60 m 3, gas stove– 90 m 3 /hour.

Few people have the opportunity to independently measure the air exchange rate. There are several methods. To take readings, a device called “Air Door” is used. The device is located in any opening (window or door). A fan in the system pumps air and produces digital results with high accuracy.

Air exchange scheme

A technique is also used to measure the flow velocity on the final filters using a hot-wire anemometer. Based on the speed and area of ​​the filters, the volumetric air flow rate is calculated. Such measurements can be influenced by many factors, so it cannot be called ideal.

Another method is when the entire volume of exhaust air is collected in a special casing - a balometer.

You can order the measurement of air exchange rates in special laboratories and expert bureaus. The cost of the service will be 7 – 10 thousand rubles. – depends on the region and equipment.

On average, a comfortable temperature for living is considered to be from 18 to 25 degrees Celsius, but these are relative values. determined by legislative standards.

Read about the features of making a burner for testing yourself.

Video on the topic

Heat / Radiators

Problems with heating during the heating season and cold in the apartment can be a reason for going to court. By law, batteries must warm the room no lower than the temperature established by special standards.

What should be the temperature in the apartment? Legal requirements

Temperature in living areas apartment building is determined by the “Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings”, as well as “GOST R 51617-2000. State standard Russian Federation. Housing and communal services. General technical conditions."

The “Rules for the Provision of Utilities” states that in residential premises the temperature should not be lower than +18 °C (in corner rooms - +20 °C). And in areas with the coldest five-day temperature of -31 °C and below, the air temperature in residential premises should not be lower than +20 °C (in corner rooms - +22 °C).

At night (from 00.00 to 5.00 hours) the air temperature in the apartment can drop by no more than 4 °C. During the daytime, a decrease in temperature below the standard level is not allowed.

At the same time, GOST R 51617-2000 (State Russian Federation standard. Housing and communal services. General technical conditions. approved Decree of the State Standard of Russia dated June 19, 2000 N 158-st) establishes the minimum air temperature level for certain types of premises in an apartment.

Room	Indoor air temperature during the cold season, °C
Living room of an apartment or dormitory	18 (20 )
The same, in areas with the temperature of the coldest five-day period (security 0.92) minus 31 °C and below	20 (22 )
Apartment and dormitory kitchen, vat:	18
Drying cabinet for clothes and shoes in the apartment	-
Bathroom	25
Individual restroom	18
Combined toilet and bathroom area	25
The same, with individual heating	18
Common washroom	18
Shared shower	25
Shared restroom	16
Dressing room for cleaning and ironing clothes, washroom in the dormitory	18
Lobby, common corridor, hallway in an apartment building, staircase	16
Lobby, common corridor, staircase in the dormitory	18
Laundry room	15
Ironing and drying rooms in dormitories	15
Storage rooms for storing personal belongings and sports equipment; household and linen in the hostel	12
Isolation room in a dormitory	20
Elevator machine room	5
Garbage collection chamber	5

Notes: B corner rooms apartments and dormitories, the air temperature should be 2 °C higher than indicated

How to correctly measure the air temperature in your apartment?

The current “Rules for the provision of public services” explain the situation as follows:

... Measurement of air temperature in residential premises is carried out in a room (if there are several rooms - in the largest living room), in the center of planes spaced from the inner surface outer wall and heating element at 0.5 m and in the center of the room (the point of intersection of the diagonal lines of the room) at a height of 1 m. In this case measuring instruments must meet the requirements of standards (GOST 30494-96)…

What to do if the temperature in your apartment drops below normal?

If you find that your apartment is colder than required by law, you must notify your emergency dispatch service. The application can be made either in writing or orally (by telephone call).

The duty officer is required to register your application and set a time for the inspection.

The time for the inspection is set no later than 2 hours from the moment of receiving a message from the consumer about a violation of the quality of the utility service, unless a different time is agreed upon with the consumer.

Upon completion of the inspection, an inspection report is drawn up. If during its course a violation of the quality of a utility service is established, then the inspection report indicates the date and time of the inspection, the identified violations of the quality parameters of the utility service, the methods (tools) used during the inspection to identify such violations, conclusions about the date and time of the beginning of the violation of the quality of the utility service. services.

It’s cold in the apartment: what compensation can you expect?

If no one comes to you, or comes and signs documents, but nothing changes, then you have a natural desire to influence the situation in more radical ways.

Before moving on to considering possible methods of influencing public utilities, let's clarify what responsibilities the current legislation places on the heat supplier to a residential building.

The requirements for an acceptable interruption in the heat supply are formulated as follows (for more details, see the Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings, Appendix 1, Section VI):

• no more than 24 hours (in total) within 1 month;
• no more than 16 hours at a time - at an air temperature in residential premises from +12°C to standard temperature indicated in the table above;
• no more than 8 hours at a time - at an air temperature in residential premises from +10°C to +12°C;
• no more than 4 hours at a time - at an air temperature in residential premises from +8°С to +10°С

The liability of utility companies for violations of these requirements is established as follows:

• for each hour of exceeding the permissible duration of a heating interruption, calculated in total for the billing period in which the specified excess occurred, the amount of payment for utility services for such billing period is reduced by 0.15% of the fee determined for such billing period.

Well, what if heat is supplied to the apartment, but the radiators do not warm the room? In this case, the following requirements are established:

• permissible decrease in standard temperature at night (from 0.00 to 5.00 hours) - no more than 3°C from the above level;
• a decrease in air temperature in a living room during the daytime (from 5.00 to 0.00 hours) is not allowed

Responsibility for violation of these norms is established as follows:

• for each hour of deviation in air temperature in a residential area in total during the billing period in which the specified deviation occurred, the amount of payment for utility services for such billing period is reduced by 0.15% of the fee determined for such billing period for each degree of temperature deviation.

Thus, the current legislation makes it possible:

• In the event of your batteries being disconnected, for every hour in excess of the permitted duration of battery disconnection (the terms are indicated above), you will be charged 0.15% of the monthly (this is how we set the billing period) payment for heat
• If the apartment is cold, but the radiators still heat, then you can demand a reduction in the monthly heating fee by 0.15% for each hour when the temperature was below the standard.

The recalculation may be for a significant amount. Let's do the math.

Suppose you pay about 3,000 rubles a month in winter for heating your apartment. You are tired of constantly freezing and, say, on December 3, you drew up an act stating that the temperature in your apartment does not exceed 15 degrees Celsius (determined based on the temperature in the largest room by area).

However, within a month there was no reaction from the utility workers. It's still cold in the house. What will the recalculation be like?

We take 27 days following the drawing up of the act. This will be 648 hours. We multiply this number of hours by 0.15%, we get a figure of 97.2%. You should be recalculated for this amount. It turns out that you are actually not obliged to pay for heating if this service is not provided efficiently.

Naturally, no one will return this money to you voluntarily. We need to go to court.

What are the chances of winning a lawsuit regarding cold radiators in an apartment?

There are precedents for residents being able to get their heating bills recalculated due to the cold in their apartment.

In particular, in 2014, in several courts, a resident of the Perm Territory managed to obtain a recovery of 136 thousand rubles in favor of low temperature in her living room.

As Rossiyskaya Gazeta reports, Gubakha resident Natalya Alekseeva (surname changed) filed a lawsuit against the local management company in the spring of 2014, demanding 350 thousand rubles from utility workers. She justified her statement by the fact that during the heating season of 2012-2013, as well as in the winter of the following year, the temperature in her apartment did not rise above 15 degrees. Meanwhile, according to the rules for the provision of public services, the air in residential premises must be heated to 18 degrees, and in corner rooms - to 20.

Alekseeva invited employees of the Criminal Code to take her temperature. In total, such measurements were made ten times. And not once did they meet the norm. The plaintiff even noted in her statement to the court that because of the cold in the apartment she became ill, and listed several diseases that brought her to the hospital.

Alekseeva did not stop complaining to various authorities, district and regional, trying to achieve a recalculation utility payments. And in 2013, she even refused to pay for heating, believing that the money was being taken from her unreasonably. The case then reached the magistrate’s court, which issued an order to collect 31 thousand rubles in debt from Alekseeva. But this decision was overturned, since she was able to prove the improper provision of a service such as heating.

As a result, all attempts to solve the problem peacefully failed. Claims asking for a recalculation of heat payments were rejected. The woman was not offered any compensation. And then she went to court.

During the trial, representatives of the management company completely denied their involvement in the low temperatures in Alekseeva’s apartment. They stated that there was no agreement between them for the provision of such a service as heating, and money for it did not arrive at their cash desk. Therefore, they did not recognize the demands presented.

However, the Gubakhinsky City Court decided otherwise. The fact is that according to the management agreement apartment building, where Alekseeva lives, the management company is obliged to provide water supply, sanitation and heating services. According to the same document, payment for them must be made directly to resource supply organizations.

The management company also has an agreement with the local housing and communal services department on the supply of thermal energy. It states that this resource is intended for heating residential buildings, and the air temperature in them must meet the standards.

Therefore, the court recognized Alekseeva’s demands as legal, and all the objections of the Criminal Code as unfounded. The absence of a heating agreement between them does not play any role, since this obligation of the utility organization is specified in the agreement for the management of an apartment building.

Taking into account that the management company could no longer argue the fact of poor-quality heat supply, the court satisfied the plaintiff’s demands for recovery of money. At the same time, Alekseeva is required to return 77 thousand rubles as a recalculation, in addition, a fine of half this amount and 20 thousand rubles as compensation for moral damage. Total 136 thousand.