We are accustomed to the amenities that are available in our homes. Electricity, heating, gas - all this an integral part of our comfort.
Hot water is one of the most popular services. You realize this especially acutely in summer season at planned shutdown water, but this lasts a short period.
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What to do if during the year from the tap instead hot waterarrives slightly warm? And what temperature should the water in the tap be? apartment building? We will talk about the standard hot water temperature in the apartment below.
What is the service life of gas meter according to the law, and what to do if it is expired? find out right now.
What should the quality be?
What do SNIPs, GOSTs and SanPins say? In accordance with the Resolution of the Sanitary and Epidemiological Service (SanPiN 2.1.4.2496-09 clause 2.4) certain standards have been introduced on the temperature regime of water delivery to residential premises.
This document specifies the temperature limits for water supplied to apartments. They range from 60°C to 75°C.
It was not in vain that this range was chosen. If the temperature at the entrance to a residential building is above 75°C, then the likelihood of getting burn injuries will increase several times. This is especially true for children's and medical institutions.
At a threshold below 60°C risk of growth of infectious pathogens, such as legionella, increases in warm environments. At 70°C-80°C complete disinfection occurs. An indicator of 40°C promotes best reproduction this bacterium.
The SanPiN Resolution, paragraph 2.2, states that the supplied water is residential buildings must be of high quality: without unpleasant odor, without any aftertaste.
Must be observed compliance with sanitary and epidemiological standards. In case of violations, organizations supplying utility services need to establish the reason for the supply and eliminate it.
Permissible deviation at the point of water collection
Government Resolution No. 354 adopted acceptable standards deviations temperature regime hot water supply:
- for night time from 00:00 to 05:00 they correspond to 5°C;
- for daytime from 05:00 to 00:00 – no more than 3°C.
Moreover, if the deviation from the standard is greater than these values, then for every 3°C it is possible demand a reduction in utility bills by 0.1% per hour deviation.
If the device shows a temperature of 40°C and below, then payment must be made according to the standards cold water. But for this it is necessary to have an official measurement report confirming the deviation from the norms.
How to write a complaint?
At repeated violation The temperature regime for hot water supply should be sent to utilities.
It is important that this document is drawn up competently and well-reasoned.
In the header of the document, you should correctly indicate which organization and, if the specific name of the responsible person is known, to whose name the complaint is sent.
The title of the complaint is written:
- Statement of violation of regulations providing the population with utilities in accordance with Federal Law No. 195, Article 7.23
- The text of the statement states essence of the problem. It is necessary to mention the measurement carried out and enter information from the drawn up report: date of conduct, full name of the employee who carried out the measurement, water temperature.
- At the end of the text of the complaint, a requirement is written to eliminate the reasons causing failures in the supply of hot water. It is worth pointing out the need to inform the applicant about the work performed.
- The document ends with the date of its preparation and the signature of the applicant.
It is important to set the period, for which recalculation must be made.
The beginning of the period is considered to be the date specified in the official act, and the end should be the date when final check completed after eliminating the reasons for filing an inappropriate temperature standards water.
If recalculation is refused, you should go to court.
In cases of violations in accordance with Federal Law No. 195, Article 7.23, persons those found guilty may be subject to fines: for officials the amount of the fine will be from 500 to 1000 rubles, for an organization - from 5000 rubles to 10000 rubles.
Upon payment utilities Every user wants to get a quality product for their money. That is why you should not give up if lukewarm water flows out of the tap.
Knowing the hot water temperature standards, you can try to influence the services supplying utilities: take measurements, draw up a report, make a recalculation, file a complaint with a higher authority.
About the provision of public services for hot water supply poor quality and a reduction in hot water charges.
You can find out how management companies make money by supplying hot water at insufficiently high temperatures from the video:
Once upon a time, hot water was a real luxury; today we cannot imagine life without it. In terms of the level of need, it can be put on a par with thirst and hunger.
In spring, the temperature of hot water can be lowered by 10 degrees. Proposal to change the norms of sanitary and epidemiological rules (SanPiN) Rospotrebnadzor. What temperature standards for cold and hot water are established today and where to go if they are not met - read the material on the website.
Water temperature
According to the standards enshrined in SanPiN, the temperature of cold water should be below 20 degrees, and hot water - from 60 to 75 degrees. In this case, slight deviations are possible.
From midnight to five in the morning the permissible deviation is no more than five degrees. In the daytime, from 5:00 to 0:00, the deviation should not exceed three degrees.
Current sanitary and epidemiological rules and regulations require heating tap water to clean it from viruses that reproduce at temperatures below 60 degrees. For example, these are microorganisms that cause Legionnaires' disease.
This bacterium is very dangerous and can multiply in heating, air conditioning and humidification systems. Viral disease occurs with severe fever, intoxication, damage to the lungs, central nervous system, digestive organs, and the development of multiple organ failure syndrome is possible.
At the same time, if you supply water at more than 55 degrees, you can get burned. Therefore, the use of hot water is recommended while turning on cold water.
Where to contact
It is important to know that residents pay about half of the total amount for water every month utility payments according to the line “Fees for maintenance and repairs”. And if the water temperature is less than 60 degrees, you should pay for hot water at the price of cold water. Therefore, you need to monitor the water temperature, and if something happens, immediately contact the authorities responsible for this.
Compliance temperature standards water is controlled by the State Housing Inspectorate and other government agencies. They force the housing office to put everything in order. Violation of standards for the provision of utility services may result in a fine of up to 10 thousand rubles.
Every citizen has the right to contact government agencies to take temperature measurements at home. On average, utilities are given 45 days to eliminate violations. And to speed up the result, relatives and friends can also send an application, since the more requests of the same type, the faster the utility services will begin to work.
You need to contact the manager of the management company or housing and communal services. If the failures occurred due to an accident, the dispatcher is obliged to report this and indicate the estimated time frame for eliminating the failure.
If there are no prerequisites for a decrease in temperature, the dispatcher is obliged to record the application for further consideration. The consumer must note the application number, time of application and the name of the service employee.
Water is measured as follows: first, a special glass is placed under a stream of hot water. Then you need to place a thermometer in it with the liquid already collected. After a certain time, it is necessary to take readings from the thermometer.
Upon the fact of measurement, a report is drawn up, and if non-compliance with the standards is recorded, the consumer has the right to apply for a recalculation of payment at a reduced rate.
In chronological order of their publications.
The headings of inactive (cancelled) norms are crossed out.
For an abbreviated list, see the end of the file.
INTERNAL WATER PIPELINE AND SEWERAGE OF BUILDINGS SNiP 2.04.01-85*
see the current Code of Practice SP 30.13330.2012
... 2.2. The temperature of hot water at water intake points should be provided:
a) not lower than 60 °C - for centralized hot water supply systems connected to open heat supply systems;
b) not lower than 50 °C - for centralized hot water supply systems connected to “closed heat supply systems;
c) not higher than 75 °C - for all systems specified in subparagraphs “a” and “b”.
Set of rules SP 30.13330.2012
"INTERNAL WATER PIPELINE AND SEWERAGE OF BUILDINGS"
Updated version of SNiP 2.04.01-85*
"...5.1.2. The temperature of hot water at water points must comply with the requirements of SanPiN 2.1.4.1074 and SanPiN 2.1.4.2496-09 and, regardless of the heat supply system used, must be no lower than 60 °C and no higher than 75 °C."
SanPiN 4723-88
"SANITARY RULES FOR THE CONSTRUCTION AND OPERATION OF CENTRALIZED HOT WATER SUPPLY SYSTEMS"
see current SanPiN 2.1.4.2496-09
(approved by the Chief State Sanitary Doctor of the USSR in November 1988)
"…1.7. The temperature of hot water in water collection areas, regardless of the heat supply system used, must be no lower than 60°C and no higher than 75°C.
Note. For a hot water supply system made of galvanized pipes with a closed heating system, it is allowed to have a water temperature of no lower than 50°C and no higher than 60°C. Under these conditions, after repair work or eliminating emergency situations in systems, it is necessary to maintain the temperature at 75°C for 48 hours."
_________________________________________________________________________________
GOST R 51617-2000.
HOUSING AND COMMUNAL SERVICES. GENERAL TECHNICAL CONDITIONS
"… 4.16.3 The temperature of hot water at consumers’ water supply points should be from 50 to 75 °C
__________________________________________________________________________________________
SanPiN 2.1.4.2496-09
HYGIENIC REQUIREMENTS FOR ENSURING THE SAFETY OF HOT WATER SUPPLY SYSTEMS
"1 area of use
1.1. Sanitary and epidemiological rules and regulations establish hygienic requirements for water quality and the organization of centralized hot water supply systems (hereinafter referred to as DHW), as well as rules for monitoring the quality of water supplied to DHW, regardless of departmental affiliation and forms of ownership.
1.2. These sanitary rules are mandatory for all legal entities and individual entrepreneurs whose activities are related to the organization and (or) provision of centralized hot water supply systems...
2. General provisions
…2.3. Sanitary and epidemiological requirements for hot water systems centralized water supply are aimed at:
Prevention of contamination of hot water with highly contagious infectious pathogens of viral and bacterial origin, which can reproduce at temperatures below 60 degrees, including Legionella Pneumophila;...
2.4. The temperature of hot water in water collection areas, regardless of the heat supply system used, must be no lower than 60 C and no higher than 75 C.
3. Requirements for the design, construction, operation of centralized hot water supply systems
3.1.10. When operating the DHW, the water temperature at the water intake points should not be lower than + 60°C, static pressure not less than 0.05 mPa, with pipelines and water heaters filled with tap water….
"RULES AND STANDARDS FOR TECHNICAL OPERATION OF HOUSING STOCK"
(approved by the Post of the State Construction Committee of the Russian Federation dated September 27, 2003 No. 170)
“... 5.3. Hot water supply
5.3.1. ... The temperature of water supplied to water points (taps, mixers) must be at least 60 degrees. C in open hot water supply systems and at least 50 degrees. C - in closed. The water temperature in the hot water supply system must be maintained using automatic regulator, the installation of which in the hot water supply system is mandatory. The water temperature at the outlet of the water heater of the hot water supply system must be selected from the condition of ensuring the normalized temperature at the water supply points, but not more than 75 degrees. WITH."
RULES FOR PROVIDING PUBLIC SERVICES TO CITIZENS
see current Post. No. 354
"…Annex 1
…P. 5 Ensuring the temperature of hot water at the point of analysis:
not less than 60°C – for open centralized heating systems;
not less than 50°C – for closed district heating systems;
no more than 75°C - for any heat supply systems"
RULES FOR THE PROVISION OF PUBLIC SERVICES
TO OWNERS AND USERS OF PREMISES IN MULTIPLE-Apartment BUILDINGS AND RESIDENTIAL BUILDINGS
Annex 1
REQUIREMENTS
to the quality of public services
5. ...Ensuring that the temperature of hot water at the point of water supply complies with legal requirements Russian Federation on technical regulation (SanPiN 2.1.4.2496-09)
P.S. There is an interesting document: “DECISION OF THE SUPREME COURT OF THE RF OF MAY 31, 2013 N AKPI13-394”, which, among other things, establishes:
“SanPiN 2.1.4.2496-09, as follows from the content of its paragraphs 1.1 and 1.2, establishes hygienic requirements for water quality and the organization of centralized hot water supply systems (hereinafter referred to as DHW), as well as rules for monitoring the quality of water supplied to DHW, regardless of departmental affiliation and forms of ownership, and is mandatory for execution by all legal entities and individual entrepreneurs whose activities are related to the organization and (or) provision of centralized hot water supply systems.
According to the specified SanPiN, the temperature of hot water in places of water supply, regardless of the heat supply system used, must be no lower than 60 °C and no higher than 75 °C. These sanitary and epidemiological requirements for centralized hot water supply systems are aimed, among other things, at preventing contamination of hot water by highly contagious infectious pathogens of viral and bacterial origin that can multiply at temperatures below 60 degrees, including Legionella Pneumophila, as well as at preventing skin diseases and subcutaneous tissue, due to the quality of hot water (clauses 2.3 and 2.4).
Thus, Sanitary and epidemiological rules define the requirements for the quality of hot water supplied to consumers when providing public hot water supply services according to an indicator that ensures its safety, such as temperature. This indicator is characterized by a minimum (not lower than 60 °C) and a maximum limit (not higher than 75 °C) and does not allow deviations from the specified temperature regime, subject to which the quality of the utility service is ensured."
The temperature of hot water in water collection areas, regardless of the heat supply system used, must be no lower than 60 C and no higher than 75 C.
BASES:
clause 5.1.2 SP 30.13330.2012 “ Internal water supply and sewerage of buildings»
Updated version of SNiP 2.04.01-85*;
clause 2.4 SANPiN 2.1.4.2496-09 "Hygienic requirements for ensuring the safety of hot water supply systems";
5.3.1 « Rules and regulations technical operation housing stock"(approved by the Post of the State Construction Committee of the Russian Federation dated September 27, 2003 No. 170);
Clause 5 of Appendix 1 "Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings" (approved by the Post of the Government of the Russian Federation dated May 6, 2011 No. 354).
Compiled by housing and communal services specialist Yuri Kalnin
SanPiN regulations strictly establish what the temperature of hot water in an apartment should be - the 2019 standard remained unchanged compared to the previous year. This means that all Russian citizens have the right to use hot water a certain temperature (for which, by the way, they pay) and complain when faced with violations of SanPiN regulations. And the point is not at all that along with water the citizen is deprived of basic amenities - if the water flowing from the tap is too cold or too hot, the health of the person who uses it is at risk.
What standards are established?
What temperature should the hot water be? This directly depends on the type of water supply system:
If the system is open - minimum 60 degrees Celsius.
IN closed system – minimum 50 degrees Celsius.
According to 2019 standards, the temperature of hot water in the apartment should not exceed 75 degrees. This limit does not depend on the type of water supply system.
Temperature control is extremely important for a number of reasons.
If the temperature is too low, the liquid becomes contaminated with infectious agents and bacteria. At a set minimum temperature threshold, harmful bacteria are doomed to death.
Water that is too hot can cause skin damage (burns). Strictly speaking, even at 55 degrees there is a risk of burns - therefore, citizens connected to open water supply systems are advised to “mix” cold water with hot water.
Exceeding the temperature threshold leads to damage to the plastic elements of the water supply system - but in most cases modern apartments The water supply is mostly made of plastic. Who should pay for repairs in this case is a big question. The entire time the citizen is looking for the culprit and proving his right to compensation, he will have to sit unwashed.
Temperature drops to 59 degrees or rises to 76 degrees open system water supply is already considered a violation of the Rules for the provision of public utilities (there are some). However, these Rules still allow minor deviations from temperature limits.
It is allowed to lower the temperature during the day (from 5 am to midnight) by 3° Celsius - that is, to 57°.
At night (from midnight to 5 am) it is permissible to lower the minimum threshold by 5° - that is, to 55°.
The supply of hot water can be stopped completely in 2 cases: if pumping station or there is an accident in the supply line or if scheduled maintenance work is being carried out. In case of prevention, citizens have no right to be deprived of water supply for more than 4 hours.
How to measure temperature?
Of course, it is useless to go to the management company with unfounded accusations that “what comes out of the tap is a little lukewarm” - provide them with evidence. Therefore, a citizen who considers himself a victim due to violations of SanPiNA regulations and wants to defend justice must first of all learn how to measure the temperature of hot water in an apartment. This procedure is simple, short-term and does not require sophisticated improvised means.
A thermometer with a scale of 100 degrees is how you measure the temperature of hot water in a tap. A citizen needs to prepare this household appliance for measurement, then strictly adhere to the algorithm of actions, which, according to management companies, invariably leads to accurate results.
Open the tap and let the water drain for about 3 minutes. This way they get rid of stagnant water, the temperature of which is traditionally lower.
Place a glass under the stream and hold it so that the liquid overflows over the edges. You can’t just take a glass from the tap - by the time you bring it to the table where you put the thermometer, the water will have cooled down, and the reliability of the measurement will be questionable
Lower the thermometer into the container closer to the center.
Wait until the degrees on the device stop increasing and record the result.
If the thermometer showed a temperature below the minimum level established by SanPiN, this means that management company It's time to give a formal thrashing.
Where to contact?
What to do if the hot water is at a low temperature? A citizen needs to complain about this to the Housing and Communal Services (HCS).
Not enough heat- just one of the grounds for complaint. Housing and communal services should also be concerned if the water has an uncharacteristic color (smell, taste) or is completely absent.
There is no need to personally visit the Farm - you can call. The dispatcher will first check whether the decrease in the temperature of the hot water in the tap is caused by a breakdown in the main line or due to preventive maintenance. If repairs at the station are to blame, the dispatcher will inform the citizen of the approximate time frame for when normal water supply will be restored. If there are no valid reasons for violating SanPiN regulations, the dispatcher will record the citizen’s request and promise that you won’t have to wait long for a reaction.
In order to be sure that his appeal will not be ignored, the citizen needs to write down the application number, the time of the call to the housing and communal services and the name of the employee with whom he communicated. An employee faced with such meticulousness will definitely make sure that the application he accepts is considered - because he will feel responsible for fulfilling the promises made.
The citizen needs to wait for the visit of the expert - according to Government Resolution No. 354, the expert should appear on the doorstep no more than 2 hours after the citizen files a complaint. The expert will measure the temperature of the tap water himself (of course, no one will take the citizen’s word for it). Then the housing and communal services employee will draw up a report in which he will describe whether a violation actually took place, how and when the measurement was carried out. The consumer of utilities will receive one of the copies of the act in hand - the expert will take the second copy with him.
Having with you a certificate indicating a violation of hot water temperature standards in apartment building, a citizen has the right to demand from the management company a recalculation of the payment for hot water supply.
For hot water, the temperature of which drops below 40° Celsius, the service consumer pays as for cold water.
Resolution No. 354 states that the period during which a citizen has the right to recalculate ends when people from the management company come to the citizen’s home and carry out a final check, which confirms that the hot water temperature is high enough. If the recalculation is refused, the citizen should file a complaint against the actions of the management company with Rospotrebnadzor or the magistrate’s court.
