The situation when the hot water in the tap cannot reach the required temperature level is not that uncommon. And in order to understand that a problem exists, it is not at all necessary to measure the temperature of the water; it is enough to try taking a bath. Such an event will be more like hardening than a hygienic procedure. What should you do if the temperature hot water is clearly far from the norm, and where should a complaint be made in this situation.

Normal temperature of hot water in the apartment

According to approved documents, the standard temperature of hot water supplied to residential premises in apartment buildings must be no lower than 60 degrees.

The exception is at night, between 0.00 a.m. and 5.00 a.m., when a decrease in the established standard is allowed, but not more than 5 degrees. During the daytime, a temperature of at least 57 °C is acceptable.

What temperature standards for hot water are established according to SanPin?

The temperature of hot water according to SanPiN, according to resolution 2.1.4.2496-09, must comply with the following standard - the minimum value is 60 °C, and the maximum level corresponds to 75 degrees.

Small deviations are allowed within limits not exceeding five degrees at night and three during the day. Before approving such standards, experts should have taken into account at what temperature they are created. unfavourable conditions for the activity of harmful bacteria. Also, hot water should not cause skin burns. Monitor whether this resolution is being implemented , The State Housing Inspectorate is authorized.

Utilities do not have the right to set their own temperature standards for water in residential premises.

If the standards do not comply, what hot water calculation coefficient applies?

Knowing the answer to the question of how many degrees hot water should be, you need to understand what calculation coefficient should apply if this standard is violated.

If it is discovered that the hot water supply is supplied in violation of the established temperature standards, payment must be recalculated. If the temperature does not reach 40 degrees, payment must be made at cost cold water.

The algorithm for calculating the coefficient if the norm indicator is violated is as follows:

Every three degrees below normal results in an hourly reduction in tariff by 0.1%.

Hot water is not up to standard where to complain

The main question that worries residents apartment buildings, if the hot water is not up to standard - Where to complain?

According to the established rule, you must initially call the housing and communal services or management service. You should explain your situation to the dispatcher or service worker. Also, a similar action should be carried out, if there is no hot and cold water, you need to call the dispatch service. In this case, you should definitely write down the time of application, the application number and the name of the dispatcher who accepted it.

If this was an emergency, then it must be eliminated, but if the reason for the decrease in temperature in the tap (at the water intake point) was not an accident, and the problem has not been solved, then you need to contact the utility service in person and set out your situation on paper. In the application you must indicate the measurement indicators at night and during the day, your passport details, and address.

Next, the utility service, by prior agreement on the time, should provide a free service of measuring the temperature of hot water. After which, an act is drawn up based on the data received, and a decision is made on the need for recalculation. One of the copies of the act must be handed over to the owner of the residential premises.

Measurements are made according to installed system. For this purpose, the water is drained within 3-5 minutes.

How to file a complaint

You can make a complaint on a printed form or write it by hand. It must contain the following information:

• Details of the person filing the complaint – full name, address. Usually located in the corner of the sheet on the right side
• Name of the organization to which the complaint is being made
• Briefly describe the essence of the problem
• Make a link to regulatory documents
• Indicate the inaction of the organizations to which the applications were sent, if any.
• List the documents attached to the application
• Sign and date

The complaint is submitted to the housing and communal services or the Criminal Code, and if a written refusal is received from them, the application is submitted to the court, the prosecutor's office or Rospotrebnadzor.

How to request a recalculation

In order for a recalculation to be made, you must file a claim with the housing and communal services. A copy of the temperature measurement report must be attached to the application. You can draw up such an act yourself by inviting neighbors as witnesses.

Also attached to the application is information about contacting the emergency service or the housing and communal services control room - date of application, application number and reason for application. It is possible to draw up a collective appeal from the residents of the house.

If the recalculation is not made, you should contact the district court or the prosecutor's office.

When fighting for your rights, you should remember the main thing - non-compliance with hot water standards in the tap not only causes inconvenience, but is also a serious offense on the part of the housing and communal services. Hot water supply and heating must be constantly monitored.

The normal temperature of hot water in the tap is apartment building, SanPin

Standard hot water temperature in the apartment. If it does not meet the standard, where to complain, how to file a claim and demand a recalculation.

Topic: What is the normal temperature of hot water in an apartment?

1) at night (from 0.00 to 5.00 hours) - no more than 5°C;

2) in the daytime (from 5.00 to 00.00 hours) - no more than 3°C

Judgment - Resolution of the Thirteenth Arbitration Court of Appeal dated July 14, 2011 in case No. A56-71241/2010(http://domovodstvo.ru/fas/858269ad83b63ec9c3257907007135f1.html)

Failure to establish a causal relationship between the supply of hot water low temperature into the consumer’s apartment and the actions of the management organization indicates the absence of guilt of this organization in committing an offense under Article 6.5 of the Code of the Russian Federation on Administrative Offenses, and, consequently, the grounds for bringing this organization to administrative liability.

In satisfying the requirement to cancel the decision on bringing to administrative responsibility, provided for in Art. 7.23 of the Code of Administrative Offenses of the Russian Federation, for violation of the standards for providing the population with utility services, it was rightfully refused due to the presence of an administrative offense in the applicant’s actions.

The temperature of hot water in the taps of apartments in residential buildings, regardless of the heating system used, must be at least 60 degrees.

Decree of the Government of the Russian Federation dated 05/06/2011 N 354. On the provision of utility services to owners and users of premises in apartment buildings and residential buildings (together with the Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings)

What is the normal temperature of hot water in the apartment?

Topic: What is the normal temperature of hot water in an apartment? 1) at night (from 0.00 to 5.00 hours) - no more than 5°C; 2) in the daytime (from 5.00 to 00.00 hours) - no more than 3°C

Housing and communal services in Russia

All hot water temperature standards

In chronological order of their publications.

The headings of inactive (cancelled) norms are crossed out.

For an abbreviated list, see the end of the file.

INTERNAL WATER PIPELINE AND SEWERAGE OF BUILDINGS SNiP 2.04.01-85*

see the current Code of Practice SP 30.13330.2012

… 2.2. The temperature of hot water at water intake points should be provided:

a) not lower than 60 °C - for centralized hot water supply systems connected to open heat supply systems;

b) not lower than 50 °C - for centralized hot water supply systems connected to “closed heat supply systems;

c) not higher than 75 °C - for all systems specified in subparagraphs “a” and “b”.

Set of rules SP 30.13330.2012

"INTERNAL WATER PIPELINE AND SEWERAGE OF BUILDINGS"

Updated version of SNiP 2.04.01-85*

“...5.1.2. The temperature of hot water at water collection points must comply with the requirements of SanPiN 2.1.4.1074 and SanPiN 2.1.4.2496-09 and, regardless of the heat supply system used, must be no lower than 60 °C and no higher than 75 °C.”

“SANITARY RULES FOR THE CONSTRUCTION AND OPERATION OF CENTRALIZED HOT WATER SUPPLY SYSTEMS”

see current SanPiN 2.1.4.2496-09

(approved by the Chief State Sanitary Doctor of the USSR in November 1988)

“...1.7. The temperature of hot water in water collection areas, regardless of the heat supply system used, must be no lower than 60°C and no higher than 75°C.

Note. For a hot water supply system made of galvanized pipes with a closed heating system, it is allowed to have a water temperature of no lower than 50°C and no higher than 60°C. Under these conditions, after repair work or eliminating emergency situations in systems, it is necessary to maintain the temperature at 75°C for 48 hours.”

GOST R 51617-2000.

HOUSING AND COMMUNAL SERVICES. GENERAL TECHNICAL CONDITIONS

“... 4.16.3 The temperature of hot water at water supply points for consumers should be from 50 to 75 ° C

HYGIENIC REQUIREMENTS FOR ENSURING THE SAFETY OF HOT WATER SUPPLY SYSTEMS

"1. Application area

1.1. Sanitary and epidemiological rules and regulations establish hygienic requirements for water quality and the organization of centralized hot water supply systems (hereinafter referred to as DHW), as well as rules for monitoring the quality of water supplied to DHW, regardless of departmental affiliation and forms of ownership.

1.2. These sanitary rules are mandatory for all legal entities and individual entrepreneurs whose activities are related to the organization and (or) provision of centralized hot water supply systems...

2. General provisions

…2.3. Sanitary and epidemiological requirements for centralized hot water supply systems are aimed at:

- prevention of contamination of hot water with highly contagious infectious agents of viral and bacterial origin, which can reproduce at temperatures below 60 degrees, including Legionella Pneumophila;...

2.4. The temperature of hot water in water collection areas, regardless of the heat supply system used, must be no lower than 60 C and no higher than 75 C.

3. Requirements for the design, construction, operation of centralized hot water supply systems

3.1.10. When operating the DHW, the water temperature at the water intake points should not be lower than + 60°C, static pressure not less than 0.05 mPa, with pipelines and water heaters filled with tap water….

“RULES AND STANDARDS FOR TECHNICAL OPERATION OF HOUSING STOCK”

(approved by the Post of the State Construction Committee of the Russian Federation dated September 27, 2003 No. 170)

“... 5.3. Hot water supply

5.3.1. ... The temperature of water supplied to water points (taps, mixers) must be at least 60 degrees. C in open systems hot water supply and at least 50 degrees. C - closed. The water temperature in the hot water supply system must be maintained using automatic regulator, the installation of which in the hot water supply system is mandatory. The water temperature at the outlet of the water heater of the hot water supply system must be selected from the condition of ensuring the normalized temperature at the water supply points, but not more than 75 degrees. WITH."

RULES FOR PROVIDING PUBLIC SERVICES TO CITIZENS

see current Post. No. 354

…P. 5 Ensuring the temperature of hot water at the point of analysis:

not less than 60°C – for open centralized heating systems;

not less than 50°C – for closed district heating systems;

no more than 75°C - for any heat supply systems"

RULES FOR THE PROVISION OF PUBLIC SERVICES

TO OWNERS AND USERS OF PREMISES IN MULTIPLE-Apartment BUILDINGS AND RESIDENTIAL BUILDINGS

REQUIREMENTS

to the quality of public services

5. ...Ensuring that the temperature of hot water at the point of water supply complies with legal requirements Russian Federation on technical regulation (SanPiN 2.1.4.2496-09)

P.S. There is an interesting document: “DECISION OF THE SUPREME COURT OF THE RF OF MAY 31, 2013 N AKPI13-394”, which, among other things, establishes:

“SanPiN 2.1.4.2496-09, as follows from the content of its paragraphs 1.1 and 1.2, establishes hygienic requirements for water quality and the organization of centralized hot water supply systems (hereinafter referred to as DHW), as well as rules for monitoring the quality of water supplied to DHW, regardless of departmental affiliation and forms of ownership, and is mandatory for execution by all legal entities and individual entrepreneurs whose activities are related to the organization and (or) provision of centralized hot water supply systems.

According to the specified SanPiN, the temperature of hot water in places of water supply, regardless of the heat supply system used, must be no lower than 60 °C and no higher than 75 °C. These sanitary and epidemiological requirements for centralized hot water supply systems are aimed, among other things, at preventing contamination of hot water by highly contagious infectious pathogens of viral and bacterial origin that can multiply at temperatures below 60 degrees, including Legionella Pneumophila, as well as at preventing skin diseases and subcutaneous tissue, due to the quality of hot water (clauses 2.3 and 2.4).

Thus, Sanitary and epidemiological rules define the requirements for the quality of hot water supplied to consumers when providing public hot water supply services according to an indicator that ensures its safety, such as temperature. This indicator is characterized by a minimum (not lower than 60 °C) and maximum limit (not higher than 75 °C) and does not allow deviations from the specified temperature regime, which ensures the quality of public services.”

The temperature of hot water in water supply points, regardless of the heat supply system used, must be no lower than 60 C and no higher than 75 C.

clause 5.1.2 SP 30.13330.2012 “ Internal water supply and sewerage of buildings»

Updated version of SNiP 2.04.01-85*;

clause 2.4 SANPiN 2.1.4.2496-09 “Hygienic requirements for ensuring the safety of hot water supply systems”;

5.3.1 « Rules and regulations technical operation housing stock"(approved by the Post of the State Construction Committee of the Russian Federation dated September 27, 2003 No. 170);

Clause 5 of Appendix 1 “Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings” (approved by the Post of the Government of the Russian Federation dated May 6, 2011 No. 354).

Everyone has the right to know the temperature standards in residential premises!

Temperature standards in residential premises are an indicator by which the quality of services provided by heat supply companies is judged. We can find out who owes whom only by knowing the norms and picking up a thermometer!

Remember the temperature standards that should be in residential premises during the heating season:

For corner rooms +20 degrees;

For the kitchen and living room + 18 degrees;

For the bathroom +25 degrees;

In the corridor on the staircase +16 degrees;

In the elevator + 5 degrees.

Now take a thermometer and measure the temperature.

Remember that every degree of deviation of temperature parameters from the norms specified in the resolution of the Cabinet of Ministers entails a reduction in heating payments by 5%. This applies to intervals between 18 and 12 degrees in ordinary living spaces and between 20 and 14 degrees in corner rooms.

If the temperature standards in residential premises are below 12 degrees, and in corner rooms - below 14, then know: there is nothing to pay you for. In such a situation, there should be no charge for heat at all!

What should the hot water temperature be?

Hot water is a clear and statutory term. This means that it cannot be colder or hotter. The hot water temperature in the tap is officially set. This is an extremely important and pressing issue for the population, so water temperature receives a lot of attention.

It is almost impossible to live without hot water. It is required not only for hygiene procedures, but also for cooking and other purposes. In some cases, the temperature of hot water is significantly lower than required by law.

Access to hot water

ATTENTION! It is impossible to do without such a service as water heating, so this utility service belongs to the category of the most significant services. In this regard, her temperature regime is monitored by government inspection bodies.

Despite this fact, some consumers periodically face a situation where they cannot access hot water. This may be due to a number of different circumstances.

The best solution to the problem is the presence of a centralized water supply, however, as time shows, even centralized water supply cannot always provide water consumers with the necessary guarantees.

In some cases, they may still lose access to hot water, but centralized water supply is The best way in order to reduce the likelihood of any problems with the quality of the supplied water.

DHW standards

In order to do this, you should study SanPiN in as much detail as possible. It is from SanPiN that you can find out the temperature standards that the supplied hot water must fully comply with.

Typically the temperature should be high enough and between 60-75 degrees Celsius. It is important to note that the temperature must remain at this level in literally all water intake areas. There should be no exceptions.

This is necessary in order to reduce the likelihood of any infectious diseases. Many of them can cause significant damage to human health. In order to prevent this, utility services must strictly monitor the temperature.

IMPORTANT! The main reason why inspection authorities are very scrupulous about maintaining temperature conditions is that hot water kills harmful microorganisms. If this had not happened, then the infection that could have harmed the inhabitants of the country would have been much greater.

Permissible deviations according to SNIP

In fact, the law provides for various situations when As a result, the hot water temperature may be slightly lower. Temperature reductions allowed:

• By 5 degrees between midnight and 5 am.
• During the day by 3 degrees (from 5 a.m. to midnight).

Why is it important to keep the water temperature as high as possible?

The reason for this standard requirement is that, at low temperatures the risk of various infectious diseases increases. All utility services understand that the consequence of temperature violations is a violation of the rights of citizens to protect their health.

It is for this reason that the temperature of the water from the tap cannot be less than 60 degrees. This requirement is confirmed by the decision of the Supreme Court dated May 31, 2013.

Measuring the temperature in the apartment

ATTENTION! Each resident can take measurements. There is nothing complicated about this, so you need to perform this procedure as often as possible if you suspect that the water temperature is significantly lower than necessary.

To carry out the procedure, you only need a jar and a thermometer. Purchase any additional tools not required.

In order to do this, you need:

• Turn on the hot water and then wait until it drains.
• After this you need to take liter jar and place it directly under running hot water.
• When this is done, you need to take a thermometer and lower it into the container. It is advisable to do this so that the thermometer is as close to the center as possible.
• All that remains is to wait until the readings on the instrument scale stop growing. By the value on the scale you can judge what the temperature of the water supply in the house or apartment is.
• This procedure can only be performed at the point of water collection.

Non-compliance

In some cases, the water temperature drops below 60 degrees. In such a situation, you need to immediately file a complaint. If the water temperature is not higher than 40°C, then payment is made according to cold water standards. We need to fight for our legal rights.

ATTENTION! It is the management company that must monitor the temperature regime. All residential property owners pay utility bills, so they have every right to demand that the hot water supplied meets the established requirements.

If the management company is not able to directly correct the situation, then it should negotiate with the service provider or even undertake repairs.

The complaint should be written to management company . An expert opinion must be attached to it. After this, you just have to wait until the problem is fixed.

If the water temperature does not correspond to the norm, a person has the right to contact the Prosecutor's Office or the Housing Inspectorate. This has to be done quite often, because many management companies do nothing to correct the situation.

Standard hot water temperature in an apartment building

Many people do not know, but there is a standard for hot water temperature and very strict requirements. This temperature is not taken from the ceiling and must be present in any apartment building. Find out what temperature tolerances the sanpin permits and why hot water supply should not fall below a given level

Having the opportunity to take a bath or shower, which today is one of the main components of household comfort, is simply necessary. To comply with the requirements, certain instructions, indicators and standards have been developed and applied, which regulate what temperature of hot water should be in the tap in the apartment. Along with gas, electric shock, heating in the home, these are daily needs, hygiene and sanitation in the home.

First of all, the end consumer needs to know about the main nuances of the legislation regarding communal amenities and their provision, in particular, what is the supply mode and what temperature of water in the tap should be observed according to SNiP 2.04.01-85 “Internal water supply”, how the activity is regulated supplier companies.

Hello, dear portal visitor! Unfortunately, the article reveals only a typical answer to the question you are interested in. For consideration private problem write it to us. One of our lawyers immediately and completely free will advise you.

About norms and standards

Nothing helps you appreciate the beauty of always being able to take a bath like planned outages, which are still very popular among our public utilities.

Quite often in cold weather you can get a shower of ice water. The main legislative document - SanPiN - prescribes the standards for the temperature of hot water in an apartment building, as well as the supply temperature and outlet level.

In particular, the temperature according to SanPiN 2.1.4.2496-09 is precisely established and regulated for the system depending on its location:

• Hot water temperature standards in residential buildings ranges from 60 0 to 75 0 C;
• Minimum temperature under conditions open heating cannot be less than 60 0 C;
• Heat supply closed type somewhat different, the temperature in a closed hot water supply system is from 50 0 or more;
• The standard temperature of water supply in residential buildings provided by a paired system does not exceed the standard 75 0 C.

Directly such indicators regarding supply to housing must be strictly observed.

About accepted criteria and degrees

The choice of the above indicators is not accidental. The main reason for choosing exactly this temperature of water in the pipeline is the need to completely eliminate pathogens, harmful bacteria, viruses that can survive after purification of the water in the system or live in communications. Thanks to the designated and maintained temperature in the hot water supply pipes, the end user enjoys it, eliminating the risk of getting sick.

1. When the heating in the pipes is greater than 75 0, in particular, in children's and medical institutions, people can get burned and receive significant injuries. In addition, the temperature in the hot water supply system, when taken from the tap more than the recommended maximum, leads to breakdowns of plastic communication elements and their failure.
2. If for one reason or another Maximum temperature 70 0 and more, to solve everyday problems it is mixed with a stream from a cold tap.
3. The low temperature of the water in the tap - about 40 - 43 0 C, is an excellent environment for the life of pathogens of intestinal infections, in particular for legionella. A constant sanitary level should be maintained even with old metal pipelines.

Residents-consumers should be aware that the norm DHW temperature in an apartment according to SNIP there are no seasonal differences. Temperature requirements in apartment buildings are regulated by SanPiN, as well as the absence of foreign odors and foreign tastes.

About possible temperature deviations

Hot water temperature indicators according to government decree 354 may deviate from standard data within acceptable limits. The difference is as follows:

• No more than 5 0 at night 0 hours to 5 o'clock in the morning;
• Not higher than 3 0 during the day, from 5 am to 0 am.

In addition to utility organizations, residents themselves should control the water temperature and its compliance with SNIP. Violations that exceed those possible under Resolution 354 may result in the need to reduce charges for the amount of consumed services by 0.1% of the tariff for each hour.

When the supply water temperature is about 40 0 ​​or less, payments should be charged at significantly lower rates. The basis for recalculation is the act of measurement, which records the deviation.

Where to go if the hot water temperature is below normal for a significant period of time?

The algorithm is as follows. First of all, determining and recording the temperature regime of hot water, legally and in fact, requires measurements carried out by the residents themselves, and then by the supplier company at the request of consumers.

If deviations from what the temperature should be according to the standard are repeatedly determined and reports are drawn up in the format required by law, you should write a complaint to the service company.

The purposes of drawing up a complaint about low temperature, a sample of which is provided in Art. 7/23 Federal Law No. 195 is as follows:

1. Identify and eliminate the cause.
2. Recalculate.

The next authorities that decide this problem, are Rospotrebnadzor, local or regional courts.

In this case, a fine will be imposed on those found guilty. Legal entities pay from 5 to 10 thousand rubles, officials - from 500 rubles to 1 thousand rubles. This is the only way the consumer will receive quality services for their money.

Hot water is what every person needs, regardless of the time of year and the temperature outside, whether he lives in Moscow or in a village in Siberia. The availability of hot water in the pipes determines the likelihood of timely elimination of outbreaks of various viruses and infections, as well as the likelihood of the development of pandemics and epidemics. Well, and, among other things, this is a mandatory rule that allows you to comply with sanitary and hygienic standards in the house, maintain cleanliness, live in comfort and not feel constrained by difficult life circumstances.

Basic temperature standards for hot water

According to the standards approved by SanPiN, the temperature of hot water should be approximately within the following limits:

• not lower than sixty degrees - in open heat supply systems;
• not lower than fifty degrees - in closed systems heat supply;
• no higher than seventy-five degrees - for both systems.

It is this temperature threshold that meets sanitary standards and is necessary so that all the harmful bacteria and viruses that are abundant in tap water are doomed to death. On the other hand, when supplying water hotter than fifty-five degrees, there is a risk of getting a burn. Therefore, the use of hot water is recommended while turning on cold water. Temperatures above seventy-five degrees may well cause rapid breakdown of the plastic part of the water supply, which is found in most modern apartments.

A deviation is already considered fifty-nine or seventy-six degrees. The minimum hot water temperature must be ensured, regardless of the state of communications and heating equipment. All rules and conditions must be specified in the cooperation agreement between the client and the service provider.

For what reasons do they have the right to reduce the water temperature?

We all understand that some rules are immutable, especially when they directly relate to a person’s health and are paid by him out of his own pocket. On the other hand, there is whole line reasons why the temperature of hot water may be reduced below normal, simply because it is simply impossible to do otherwise in the current situation. What are these cases?

1. An emergency situation occurs on the supply line, pumping station or breakdown of housing communications in your home.
2. Carrying out scheduled and preventive maintenance work on network communications.

During these events, the supply of hot water may be interrupted, but this should not affect the quality of life of residents. That is why there are standards that, in turn, limit the possibility of a prolonged interruption in the supply of hot water in an apartment building:

• eight hours in one month, total;
• no more than four hours in a row;
• no more than one day (when it comes to an accident).

If these deadlines have been exceeded, then you have the right to recalculate your tariff plan. The latter should be reduced by fifteen hundredths of a percent during the shutdown of hot water (lowering its temperature).

How to check the norm and where to contact in case of deviations from it

Measuring the temperature of hot water cannot be done as the inspector immediately wants. There is a clear algorithm that must be followed, and only then the result will be recognized as true. In all other cases, measurements are considered incorrect and invalid.

1. The tap opens with hot water, and the water flows freely for two to three minutes. In this way, the water that has stagnated in the pipeline and cooled down is released, the temperature of which does not interest us.

1. A special glass is placed under the stream of hot water, after its temperature has been equalized to a uniform temperature.

1. When the glass is full, it is removed, the tap is closed, and a sensitive thermometer with a scale of up to one hundred degrees Celsius (no less) is immersed in the glass.

1. Wait a while until the thermometer heats up, and then take readings from it.

Despite the fact that in general a fairly wide range is given for the temperature of hot water, small deviations from it in any direction are allowed.

During the daytime, from five in the morning to midnight, there are fluctuations of three degrees Celsius, and at night (from midnight to five in the morning) there are fluctuations of up to five degrees Celsius.

It must be said that every three degrees of deviation reduces the tariff by one tenth of a percent, but only for the current date.

If you find deviations in the temperature of hot water from the norm in your apartment, you should first contact the housing and communal services. If these problems are caused by an accident and unscheduled repairs, then the dispatcher you contact is obliged to notify you about this, informing you of the estimated time frame for eliminating the problem. In the event that there are no reasons for a decrease in temperature at your site, your application should be accepted and reviewed as soon as possible.

To be sure that the application will not be shelved, as is often the case in institutions of this kind, be sure to write down the application number, the time you called the housing and communal services department, and the name of the person who accepted the application. After this, it will be examined for sure, and you can be sure that in the near future the temperature of the hot water in your home will rise to normal limits or some other measures will be taken.

Individuals living in different cities of Russia have slightly different temperatures of cold water in their taps. In this regard, the question automatically arises of how many degrees the water should be according to the current state standard, and also why some residents have it colder than others. It will also talk about what measures need to be taken by individuals who are dissatisfied with the temperature, as well as the quality of the water entering their homes.

Since the generator of cold water that enters the taps of residents of apartment buildings is a centralized water supply, its temperature, depending on various factors may vary slightly. Such factors include the time of year, how the pipelines are placed, what condition they are in, and many other details. However, there is a general state standard dictating temperature norm water, which must be observed regardless of the circumstances.

It should be noted that the executive authorities have adopted a number of regulations relating to building codes and regulations. This source notes the standards for relative cold water supply to residential premises that must be observed.

Building regulations

The current Housing Code of the Russian Federation stipulates that residents who systematically pay a certain price for the supply of water resources to their homes must receive them in the amount that they require for a comfortable stay. In addition, the composition of the water must be safe for human health and not contain any dangerous impurities. However, such a source as building codes and regulations states that residents will be provided with water suitable for drinking only if it is supplied through pipelines that meet all sanitary standards.

IN different regions In the Russian Federation, water quality varies significantly. In this regard, the current legislation stipulates that temperature indicators, depending on certain quality characteristics, may vary slightly in different cities and even regions. Also, the building codes and regulations indicate that during one month there may be no water in the taps of individuals for a total of eight hours. In addition, if residents are denied water supply for more than four consecutive hours on the same day, it is considered an offense.

The heat of water resources generated by the cold main does not in any way affect the level of living comfort of individuals. The same fact applies to sanitary conditions. Regarding the pressure that should be in the cold water supply circuit, the building codes and regulations state that the minimum value of this indicator is 0.03 MP, and the maximum is 0.6 MP.

What GOST says

As for the temperature indicators of cold water supplied to the homes of citizens of the Russian Federation, the state standard says practically nothing on this topic. However, what the quality and composition of water resources should be is described in some detail in this source. The following rules apply regarding the temperature characteristics of cold water:

• The water temperature depends on the season. In the warm season, the water supplied to residents' taps will be slightly warmer than in cold seasons. This fact is directly related to weather conditions. The water entering a special structure, which is designed to collect water from a source, will be much warmer in summer than in winter. In addition, a hydraulic structure designed to supply and drain water resources in a certain direction, called a water pipeline, is located close to the soil, the temperature of which also affects the temperature of the water.
• Temperature standards are set by the supplier. Because the current standards Since the legislation did not regulate temperature indicators directly related to cold tap water, each individual organization that provides services of this nature independently determines these values. In most cases, the minimum limit is set at four degrees Celsius, and the maximum at twenty degrees.

How to achieve an acceptable water temperature

Since in 2019 the cost of using utilities is quite high, the demand from their suppliers is also growing. Thus, if an individual is categorically dissatisfied with the cold water temperature and/or its quality, then he needs to formalize his complaint in writing. This is done in the form of a special act. After this, this document must be noted in the registration log, and the supplier of a particular utility service must review it within three days.

Attention! If the supplier did not react in any way to the drawn up act, which was signed by more than two residents, and the quality of the service provided was not checked, then the document expressing a certain claim is automatically recognized as valid.

How to draw up an act

In order to avoid having to write the entire document by hand, we strongly recommend that you print out its form, which is freely available and is called a “Claim Act,” and enter the relevant information in the blank lines. First of all, in the blank form of the act it is necessary to enter the name of the locality, and then the day, month and year of the conclusion of the document. After this, the following information is indicated:

1. About the consumer and the performer. If a cold water consumer observes that the supplier is violating the norms of the agreement concluded between them, then he has every right to complain in order to restore justice. First of all, the agreement number is written down, and then the user’s last name, first name and patronymic, as well as the type of specific utility service, the quality of which the individual is dissatisfied with. After this, it specifically lists what the essence of the claims is.
2. About indicators. Simply expressing your dissatisfaction with the quality of housing or utility services will not be enough. An individual must enter into the act specific quantitative or quality characteristics. For example, in the case under consideration, if the cold water temperature is below the standards specified in the contract with the supplier, then you need to indicate exactly how many degrees it is. In addition, the day, month and year from which the consumer noticed this deterioration is displayed, and the date when the supply of utility services returned to normal is also indicated.
3. About the drafters of the act. At the bottom of the document there must be information containing information about the positions of the contractor and the consumer, as well as their addresses with contact numbers. Each party must sign the relevant data. The surnames, first names and patronymics of all other consumers who signed this act are also indicated, thereby confirming poor quality this utility service.

After the document is completed, do not forget to make a second copy. Moreover, each copy must have signatures as users of this public service, so individual, acting as a representative of the supplier. After submitting the act, the supplier is given exactly three days, during which he has the right to refuse to satisfy the requests set out in the document. If actions of this kind were not taken, then by default it is considered that the supplier agrees with all claims and undertakes to correct itself.

Standard hot water temperature in the apartment: optimal performance and features of recalculation

Standard hot water temperature in an apartment: optimal indicators and features of recalculation

No one else for a minute can't imagine life no hot water. Her shutdown V summer season during traditional repair work - practically catastrophe for the residents who are so used to it.

It is important to know that hot water is a concept clearly defined and established laws. It should not be a little hotter or a little colder, since its temperature officially defined.

Standards for hot water

Temperature hot water regulated standards SanPiN(Sanitary and epidemiological rules and regulations) 2.1.4.2496−09 , which were accepted into 2009 and have legal force in the present 2015. Legislators paid great attention to regulating this issue and highlighted it in separate document.

According to the rules, prescribed in that document, temperature hot water that flows from the tap must be within from + 60 to +75 °С. These restrictions are associated not only with maintaining the direct temperature regime in order to provide hot water to residents.

This temperature unfavorable For reproduction pathogens of infectious diseases. Maintaining this temperature Necessarily in all places of water intake.

It is important to know: deviation from the standards at night by no more than 5°C, and during the day - by no more than 3°C, is considered acceptable. Night time is considered to be the time from 00.00 to 05.00. Daytime - from 05.00 to 00.00 hours.

How to measure water temperature?

To be sure approve that the temperature of the tap water does not match norms fixed in the law, it is necessary measure. Step by step instructions Self-measuring hot water temperature is as follows:

1. Open the tap hot water;
2. Let the water drain(about 5 minutes);
3. Take capacity, volume containing measuring device;
4. Send a stream of water from the tap into the container so that the water constantly flows out;
5. Lower the thermometer to the center of the container to the required depth;
6. Compare the readings obtained thermometer with standard.

If the recorded temperature reading is significantly below normal, need to:

• Contact the organization responsible for the water supply in the house with statement about unacceptably low temperatures;
• Take a water measurement in the presence of a representative of the organization;
• Commit detected violations in the form of an act.

It is important: The water measurement report must contain temperature readings obtained during the procedure, no later.

Based the act is adopted solution about fee recalculation by hot water. Instances Both the resident and the company serving him must have the document.

If violations identified and recorded, responsible organization obliged eliminate the cause of the discrepancy and make recalculation for hot water.

Fixed temperature value at 40°C provides grounds for recalculating fees for hot water according to tariffs cold

The danger of non-compliance with hot water supply standards

Regulation hot water supply - vital necessity. Non-compliance the temperature regime of hot water used in residential premises threatens serious consequences:

• • Bacteria reproduction. At low temperatures of hot water, the risk increases active reproduction of dangerous bacteria and their entry through water into the human body. Norms hot water temperatures selected not by chance- this is an indicator at which pathogenic bacteria that cause For example, pneumonia, die within 2 minutes. Moreover, this temperature doesn't allow bacteria can multiply, as the environment is unfavorable for them;

• Burn. Bacteria die instantly and do not reproduce at all in very hot water - from 80°C and above. However, water at this temperature - not suitable for use. Moreover, she can become reason serious burn. For human safety reasons, the standard level of hot water (from 60 to 70°C) must not be exceeded.

Do you need a water heater?

In apartment buildings straight need to install a water heater No. Hot water is no longer a luxury, but a common condition of normal life. However, for particularly heat-loving residents there is indirect reasons to its installation. Namely:

• • Reluctance stay no hot water in summer. During the planned annual shutdown of hot water or during repairs of the water supply system, it will solve the problem. If other residents are forced to heat water, say, gas stove, water heater owners release yourself from such a duty;

• Reluctance remain without hot water even for a short time. Due to accidents in the apartments of other residents and while they are being eliminated, hot water is usually turn off. If there is an hour or a day without hot water - a big problem, buying a water heater - great solution its elimination.

Qualitative a water heater is necessary in private houses where the hot water supply is originally absent. This device is significantly will simplify life of the inhabitants of the house, will deliver them from the need to constantly heat the water.

So if interruptions with hot water or its constant absence in the house - your casual life, . Impressive volume storage tank modern models heaters ( up to 150 liters) will allow you not to save on hot water.

In addition, water from taps and wells, which often used residents of private houses can represent danger for human health - it may contain harmful viruses and bacteria. Before use well water, it is recommended to carry it out cleaning or just boil it.

It's possible that without a water heater the water temperature suitable for disinfection will not be reached. When heating “manually” it is difficult to control the temperature, and the water heater guarantees sufficient heating of the water.

Summarize,

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